Great car but inconvenient pick-up location

M.Turner

Canada

Reviewed: Sun, Jul 14, 2019

About Routes: 7.7 /10

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.

About QEEQ: 10.0 /10

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Intermediate | Toyota Corolla or similar

4-day rental

Relevant Reviews on Routes Toronto Airport

Winni Veblen

Canada

4-day rental

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Nov 13, 2019

About Routes: 2.0 /10

H.Patel

Canada

4-day rental

Large SUV | Dodge Durango or similar

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Thu, Jul 30, 2020

About Routes: 9.0 /10

Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.

About QEEQ: 10.0 /10

Canada

7-day rental

Medium SUV | Nissan Rogue or similar

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Jul 3, 2019

“Got Brand New Car.”

About Routes: 9.7 /10

I got upgraded to brand new Wrangler Jeep that only 16 miles odometer. The problem was this car had 3600 cc engine and fuel wasteful. The stability and comfortable also less compare with Nissan Rogue. We got car with almost empty tank might be because of car just sent out from dealer. The price is good and Routes didn't push me to buy additional insurence and else.

About QEEQ: 10.0 /10

Easyrent is good in price and user friendly booking experience.

R.Startup

Canada

7-day rental

Intermediate | Toyota Corolla or similar

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Mon, Jun 3, 2019

“No problem, though the car we got was nothing like the one we ordered.”

About Routes: 10.0 /10

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

About QEEQ: 10.0 /10