Reserving; easy, picking up; harder.

The car was extremely dirty and the customer service agent could not switch it out for another. It had a strong smell of weed and when we got to our destination and were unloading the car my son found a joint under the passenger seat. The car had definitely not been cleaned or serviced before they gave it to me. The tire pressure was uneven and the car pulled to one side.

Staff was excellent except pick up took over an hour... need to fix this issue!

Excellent start to finish

Car was fine, but it took way to long to pick up the car. Also, the drop off cost (added into the daily rental) was a bit much.

Jeremiah was excellent at counter. Not just with us, but assuring customers behind us it would not belong. car had a lot of dents. Almost all doors and the back door also.

1. There is a exactly 5 people ahead of me and it took more then 1 hour. 2. 3 hours of window from the booking time and u wasted 1 hour standing in que. Fox rentals need to work on this. 3. Vehicle cleanliness need to be improved. 4. They always charge roughly 20$ more then the actual booking price. Some airport fees n all. Good thing is : 1. Fox rental car provided cheaper price compared to other rentals. 2. I got a bigger vehicle then what I booked.