Superb price, service and features

Took far too long for them to sort people and cars out.

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Finding and waiting for the shuttle (15 minutes) could of been better. Also, it took a while to check in as we were the last ones off the shuttle and the line only grew longer as we were there. Otherwise all went well

Green Motion were a bit of a joke. We had to wait outside a temporary portacabin in the cold and rain for over an hour waiting to be served. There was only 2 staff dealing with new rentals and so only a limited no of people could fit inside. When I eventually was served I was given a small Toyota Ayho car. It was tiny and I told her I booked the equivalent of a VW polo for 5 adults and 2 suitcases. I had to put one of my suitcases in the back seat as the boot just managed to have 1 case and no more. I told the staff this car was unacceptable but she wasn’t interested and said this was the car I booked. I was given an option to upgrade to a Mercedes which was just laughable. She wasn’t in the least bit interested. I felt sorry for the rest of the people standing out in the cold and rain and so just took the car. I could barely use it my whole trip as it was far to small and so had to rely on friends using their car for our sightseeing around Scotland. I’m sorry but I will never book with you again if this is the hire company you use. Regards. Stuart Robertson.

Absolutely shocking service. Was not informed that there was a maximum mileage, even though I mentioned I was driving 200 miles each way (which would exceed the maximum) when I collected the car. Rather than offering me the option of unlimited mileage, knowing my journey length, I was stung with a £50 charge upon returning the vehicle. The member of staff dealing with me was rude and condescending, unwilling to listen to my calmly delivered grievance. There was no explanation of why I wasn’t offered the unlimited mileage option (despite my request for this), while he aggressively kept repeating that he would be removing the mileage charge from my deposit. Rude, obnoxious and badly-trained money grabbers. I have hired cars all over the world for both work and leisure travel, and will not be using Green Motion in the future. Will ensure my friends, colleagues and clients are also aware to avoid.

Like: This is an excellent rental company. Greart service, friendly staff and value for money.