The rental company was very responsible. When the car broke down in Berlin, they promptly arranged a tow truck and provided a replacement car the next day without any hassle. Excellent service!

Very satisfied

There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.

The Hertz rental counter at Frankfurt Airport is very prominent, and the staff are enthusiastic. They held the Bus for us even though our flight was delayed. The procedures are simple.

Frankfurt International Airport is too large. We had to ask many people and went around twice before finding the return location. It would be best to provide the latitude and longitude coordinates of the return store for direct navigation.