I booked toyota camry (group D) car at 3 pm I went on time of collection, didn’t find the car i booked or similar in same class They gave me small suv car claiming that this is upgrade as my car or similar class not available I refused to take small suv and asked for a sedan, when they said this only available otherwise you can cancel the booking. I had a business trip and the car was highly needed, so i was forced to accept it

Very supportive

There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

Excellent Budget car rental at Abu Dhabi airport with great customer service, car condition and everything went very smoothly.

Excellent booking process and best price in comparison to other online brokers.

Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.