I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

Terrible service at the pick-up. Even with a previous reservation they did not have any cars and had to wait for them to get one. Rude, insensistive and careless at the counter. In the booking it said Jeep Grand Cherokee or similar. We got a Chevrolet Equinox which is similar for them. I assume that even though the space might be similar the class is very different! Very disappointed

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

The windows of the vehicle were smudged and blurry. It also smelled like smoke when we entered the vehicle.

Counter was easy to find, staff helpful and quick pickup. Would definitely try again!

Booking smooth and quick

Like: In and out and the ladies at the reception were so inviting