I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

Check in and Check out people where rude and didn’t care that I was waiting and talking using their cell phones. Then give me a Van when I ordered Inter sadan for gas mileage but they didn’t want to provide it to me when there was 10-15 of them in the other area.

Very easy to use but don’t get how to get the discounts

Picking up the car was a horrible experience with dozens of people waiting outside sitting on their luggage and a huge line winding out the door. The counter agent wasn’t overly friendly and I felt like she was trying to trick me into spending more money. The car was great and everything after getting in the car was excellent.

They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

Like: Katie who was helping us rent our car amazing .She was friendly and very helpful .She deserve a raise and a promotion for sure. Thank you Katy ( hope I got her name right ) we appreciate your help.