I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

Agent at counter asked me if a Mitsubishi Galant was ok? I said "yes that's fine". At the end of the transaction I went to go look for car at the spot and it ended up being a Ford Fiesta instead. Not what she stated, so I was disappointed about that. And the fact that the car was not washed. SMH

The counter staff was very helpful and very easy to work with. I will choose this company again because of the gals at the front counter. The car was a bit difficult to find and when I did, the interior of the vehicle was not clean. The windows were so filthy that a gentleman from Payless attempted to clean them and they still looked bad. The inside smell of the car was very odd and not very nice as well. There had been several scratches on the vehicle that had been noted before I drove with it and there were cigarette burns in the drivers seat. Not cool. They said that there was nothing they could do to help me. So I reluctantly drove off for my trip.

Easyrentcars was easy to work with. I wish the price had dropped down! I did however get a AARP discount at the Payless counter. I would have liked to have known about that as an option upfront.

Signage was difficult to find directing customers to the Payless couinter at CMH.

Good value for money.

Terrible customer service, Never had such experience with renting car. Definitely will never rent with pay less. Will never recommend to anyone. Terrible, terrible, terrible experience. They just need money and doesn’t care about customers. I reserved my car weeks before my travel and they simply said we don’t have the car size you reserved and gave some small vehicle which was terrible for 7ppl to travel. Charged me the same price for a larger vehicle even though i got a smaller vehicle. Just stay away from Payless. I would rate them negative if i could.

Easy to book. Excellent customer service. Price tracking and rebooking is the best option you can never get from any other booking websites.

Dislike: Staff tried to replace vehicle with one I was not interested in (larger less efficient van) and took awhile to provide correct one