Very satisfied

Overall, quite efficient and the staff were friendly. When returning the car, a Black guy mentioned there was a spare key missing from the car key. I had no idea about it as it was like that when I received it and no one informed me. Just a minor issue.

Friendly staff

They didn’t supply the vehicle I’d reserved. I clearly specified mini van because we were travelling with 3 people with bikes. When we got there, we were given a car instead(Citroen c4) We could barley manage and had to unpack bikes to get them in, and travel with luggage on are knees and even in the foot well of the front. I was told vehicles weren’t available and this was same in class.....which it clearly wasn’t! When I returned the vehicle I mentioned that we had problems and they said we could get a partial refund? Hopefully we will