Overall the service was good, the car was in great condition, and the whole process was quick and convenient. The only downside was the relatively high deposit of $1,400 and the slow refund time.

Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month.

Excellent

Pretty good

It was very unclear what was required to waive their expensive insurance. I had a letter from my bank, but apparently it needed to list an insurer that was on a specific list with Europcar. That list isn't clear on their website and we were forced to pay more than twice what we signed up for in order to rent the vehicle.