I booked for wolkswagen jetta, but they gave me nissan altima without any update

It's okay. They tried to upsell, but I refused, so there were no additional charges. However, the queue was very long this time.

Overall, quite good!

The staff was friendly, and the car return was convenient.

The staff's attitude was indifferent, but that's just how New Yorkers are—cold, but efficient. No lines for picking up or dropping off the car, very simple.

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.