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Live chat Email us Service Code: 2987216173
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Reviewed: Thu, Jul 18, 2019
About Routes: 7.7 /10
They really need to organize their offic, they were going back and forth into the back office. The agent took a phone call while checking me in, they need one person answering calls. When I checked out, the woman seemed to helping multiple customers at one time. After we return the car, most of us are going to the airport for our flight home. They really need to organize and delegate duties.
About QEEQ: 8.0 /10
Intermediate | Honda Civic or similar

Relevant Reviews on Routes Vancouver Airport

S.Modugu

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, Apr 16, 2020
About Routes: 9.0 /10
They take a lot of time in handing over vehicle after all the process is completed
About QEEQ: 10.0 /10
Great website

W.Cunliffe

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Sep 26, 2019
“Overall a very good experience”
About Routes: 9.0 /10
Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.
About QEEQ: 8.0 /10
The booking platform was great to use and I even ended up with a price reduction.

W.Chung

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Aug 19, 2019
About Routes: 9.3 /10
Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!
About QEEQ: 10.0 /10
All was good

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Economy | Kia Rio or similar
Reviewed: Wed, Jul 10, 2019
“Great value”
About Routes: 9.3 /10
Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice
About QEEQ: 10.0 /10
Price was great !

B.Susilo

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, May 16, 2019
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes: 6.3 /10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

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