The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

Yes, I must agree that Routes YVR provides excellent rates as compared with other competitors in market. That's the reason they're people thrive at their location. But but but.. their front office staff is really very pathetic. They treat customers as if we've taken million $ credit from them. Entire staff is so rude that I don't have words to define it. I don't expect them to always have a smiling face but expect them to be polite. If they don't love their job, just quit and let right people manage it. I booked an intermediate car and they gave me Jeep Wrangler. Whooping it's mileage is just 8 kms/litre in city.

Easyrentcars is a very convenient way to book rental cars with comparison of rates among all vendor. I prefer to book via them.

Car was nice, they only started to clean it when we arrived so had to wait.

I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.