Budget initially said we hadn’t paid for the vehicle and refused the booking without bank proof. We were on the other side of the world from home and had none. Eventually they contacted the booking agent who was at fault and agreed it was fully paid.

Not good as they had not informed Budget that we had fully paid at the time of booking in the UK! It was sorted out after a very stressful morning.

The wait for pickup was really long. There should be a way to pre-register a few things beforehand or extra staff. Also the car had a weird cut in the tire which I wasn't sure was safe but no one is on site when u pick up the vehicle so I could not ask. Also they were a bit weird when it came to tolls and I did not understand the associated fees

Good service ...good people ¡!! Offered upgrade without extra cost.

Gteat service and easy to.book. comprehensive bookings.

I have used Budget for years. After the way I was handled on the phone and at the airport in Boston, I will never use you again. You did not honor the Easyrentcars reservation of 41.00 USD. Instead, you wanted to charge me 265.00 for the day. Ridiculous. Your agent on the phone was totally ineffective. Never again. I rented a car with Dollar for 170 which was stupid as well but much better than the 265.00