The car pickup and exchange process was quite fast.

i had problems with my reservation with budget. at the counter they wanted to see my israeli passport and drivers license. i had the passport but no knowing i might need my foreign license i did not bring it. they at first refused to honor my reservation as is including all insurances and told me to try somewhere else. finally the manager said if i could show a boarding pass or something showing i was outside the usa when i booked the car they would honor it. i did not have my boarding pass but fortunately i found something issued by israel as i passed through passport control that showed i left israel on dec 19. it was stressful and i had no idea i would need documentation as i booked the reservation in dollars in english and i also have a new york drivers license.

great rates including insurances works well for me as i dont have auto insurance in america. but i dont recall anything on the documentation telling me i would need a foreign drivers license to pick up the car. perhaps it is just budget.

Car is ok, but it surprised unfortunately that budget charged me extra 135.11 dollars as insurance while I already booked and paid the maximum insurance coverage through easy rent !!! This is unacceptable and I was supposed to raise this issue to higher positions since that time I was not preparing myself to pay that much and it was not as per my travel budget, it affected me a lot. Receipt available with me.

Waited a long time to get to the counter....when finally spoke to someone, processs was quick but waited over 45 minutes outside for a shuttle to take us to the place we picked up our car. It was not marked properly and was difficult to locate with no one giving any direction.

Again booking was easy but budget was not