The pick-up and drop-off process was very quick.

prompt friendly service at both pick up and drop off

The drop off experience was abysmal. The location was closed for our planned drop off time and nobody communicated anything to us. There was no drop box available as the business park was locked. We then called customer service who was unhelpful and proceeded to put us on hold for 45 minutes before hanging up on me. We decided to take the car to Luton airport as it was the nearest open location. The young man at reception was helpful, but I was already fuming about the additional time and stress we had to go through to drop off the car.

Very rude and car was dirty and wasn’t full of fuel.

Dislike: Hard to contact on the telephone when we wanted to extend the hire period.