In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.

Me and a friend booked 2 Mustangs for our American road trip, we got there early just in case. Pickup time was 11, our cars weren't ready until 12.30 so we waited about for over an hour and a half to then be given a Camaro and a Mercedes. How can you compare a Mustang to a Mercedes. Ones a 4 seater American car, the other is a 2 seater car you can find anywhere so we had trouble with our luggage space (you can only fit 1 suitcase in this car). Awful service from Hertz

Booking was fine and easy, no complaints here.

discount offered due to short wait for auto; desk clerk very personable and helpful; car had damage to the body which had not bed reported and/or recorded

quite smooth - easy

I had problems with the rented GPS, I had to use my Celular system because the rented GPS always out of charge or little crazy showing erroneous addresses.

Like: Booked online and easy pick up
Dislike: Available parking at the location is almost non existent. Had to circle location several times and finally parked in front of repair shop open doors