Smaller car than paid for

Australia

Reviewed: Sun, Jul 21, 2019

About ACE Rental Cars: 7.3 /10

It was hard to find the pick up point, and it took quite a while to be picked up. The staff were good and helpful. However, we were given a much smaller car than booked. I didn't notice until it was too late because we were in a hurry and then we couldn't access areas we were supposed to be able to. We consequently got a $300 flat tyre which I had to pay for. There was not offer to refund us. I tried to call ACE during the rental period and could not call them direct. I left a message on the national number with no response.

Compact SUV | Toyota RAV4 or similar

11-day rental

Relevant Reviews on ACE Rental Cars Cairns Airport

Asbira

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, Aug 20, 2019

“Nice car & smooth booking process”

About ACE Rental Cars: 9.0 /10

Overall experience was good

About QEEQ: 8.0 /10

Good

Lucas

Australia

2-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Thu, Jul 25, 2019

“Bargain Hyundai i30 for 2 Days”

About ACE Rental Cars: 9.7 /10

Ace Car Rentals is apparently the low-cost rental brand of Hertz. The Hyundai i30 received was nicely equipped with Nav, CarPlay and Rear Camera, overall quite a value given the price paid. Rented before with Sixt (east coast) and their cars were more expensive while being equipped worse.

About QEEQ: 10.0 /10

Worked seamlessly, will definitely book again!