Overall service was good, the staff explained patiently, and there was no forceful upselling at the store. The process was relatively straightforward, but please note that if you plan to drive across borders, you need to apply for this separately at the store.

Pretty good.

It was okay, not too crowded.

I upgraded my car to a bigger and the counter staff was more than willing to cooperate. Not many people on pickup because its still early. Car was not washed before pick up but not too dirty. I sent the car while the drop off point is still closed. Overall experience was good.