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Search for Enterprise Car Rentals in Kiel

Horrendous Experience with Enterprise

Reviewed: Tue, Jul 23, 2019
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.
Ford Kuga image
Enterprise
Kiel
Germany
Compact SUV | Ford Kuga or similar

Relevant Reviews on Enterprise in Germany

Sibyl Occam

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Enterprise
Munich
Germany
Reviewed: Sat, Aug 11, 2018
About Enterprise: 8.0 /10
The service and attitude were excellent, but the refueling aspect was not satisfactory. The car was half full when we picked it up. The staff suggested that we pay over 100 Euros so we wouldn't have to return the car with a full tank. They also claimed that fueling up through them would be cheaper than outside. We agreed, but it turned out refueling outside wasn't that expensive. We spent less than 40 Euros to fill half the tank. We felt deceived in this regard.

Eric Habakkuk

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Enterprise
Frankfurt Airport(FRA)
Frankfurt
Germany
Reviewed: Fri, May 15, 2015
About Enterprise: 10.0 /10
Pretty good overall, but they were quite pushy with upselling. We kept saying we didn't need it. The Frankfurt counter was a bit further away from the others, had to walk a few extra steps.
About QEEQ: 10.0 /10

S.Ulaba

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Compact | Volkswagen Golf or similar
Enterprise
Dusseldorf Airport(DUS)
Dusseldorf
Germany
Reviewed: Thu, Dec 5, 2019
About Enterprise: 10.0 /10
Thank you for everything.
About QEEQ: 10.0 /10
Thank you for everything.

K.Ho

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Mini Van | Ford Tourneo or similar
Enterprise
Munich
Germany
Reviewed: Thu, Oct 10, 2019
“Great Experience.”
About Enterprise: 9.7 /10
Staff was very nice and helpful.
About QEEQ: 10.0 /10
Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.

jan b

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Full Size | BMW 3 Series or similar
Enterprise
Hamburg Airport(HAM)
Hamburg
Germany
Reviewed: Fri, Aug 16, 2019
“Easy booking with EasyRent, disappointing experience with Enterprise”
About Enterprise: 7.7 /10
The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.
About QEEQ: 10.0 /10

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