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Search for Enterprise Car Rentals in Kiel

Horrendous Experience with Enterprise

Reviewed: Tue, Jul 23, 2019
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.
Ford Kuga image
Enterprise
Kiel
Germany
Compact SUV | Ford Kuga or similar

Relevant Reviews on Enterprise in Germany

A.Holzmann

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Standard | Volkswagen Passat or similar
Enterprise
Hamburg Airport(HAM)
Hamburg
Germany
Reviewed: Wed, Sep 25, 2024
“sehr gute App seit Jahren”
About Enterprise: 10.0 /10
ja war gut
About QEEQ: 10.0 /10
beste App

Jennifer Wood

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Enterprise
Munich Airport(MUC)
Munich
Germany
Reviewed: Thu, Sep 21, 2017
About Enterprise: 8.0 /10
I booked a Volkswagen but ended up with an Opel after some hassle. The car's built-in GPS was very useful. Germany is really great for road trips; driving at 180 km/h felt effortless.
About QEEQ: 10.0 /10

Jennifer Wood

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Enterprise
Kiel
Germany
Reviewed: Thu, May 21, 2015
About Enterprise: 8.0 /10
Pros: When picking up the car, I was informed that the original model was not available, so they upgraded me to a Volvo XC60. The car was more premium (though it did consume more fuel). The vehicle was also fairly new, with less than 10,000 km on it. Cons: The car was given to me with half a tank of fuel instead of a full tank. I ended up refilling it significantly when returning the car...
About QEEQ: 10.0 /10

Dwight Bauer

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Enterprise
Berlin
Germany
Reviewed: Sun, Oct 11, 2015
About Enterprise: 8.0 /10
Very close to the hotel
About QEEQ: 10.0 /10

View more >
Compact | Volkswagen Golf or similar
Enterprise
Munich Airport(MUC)
Munich
Germany
Reviewed: Sat, Aug 17, 2019
“Easy and convenient”
About Enterprise: 10.0 /10
Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance. While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady. And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking. Other than that everything was great.
About QEEQ: 10.0 /10

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