Positive: Booked a 10:30 AM pickup, but successfully extended it to 12:00 PM after negotiation. Negative: Booked a Camry but was downgraded to a Corolla without any explanation, even though there were plenty of Camrys in the parking lot. PS: Insurance was promoted at the site, but I declined. There were no extra charges, and the deposit was refunded quite quickly, within a few days.

The pickup and drop-off process is simple and fast, but you do need to prepare in advance and have some English communication skills.

Professional and efficient.

Provide a cool swap from 2wd to 4wd :) felt much better on gravel drives.

Thanks for providing.