I had a great car rental experience during my self-drive trip in Switzerland. First of all, the car rental company's service was very professional. The process from pick-up to drop-off was smooth, the vehicle was clean and tidy, and although the performance was average and felt a bit underpowered on mountain roads, there’s nothing to complain about. After all, you get what you pay for. The staff was also very friendly and efficient, making the whole pick-up process very simple.

Everything went smoothly.

Apart from giving us a slightly cheaper car model, everything else was fine. Originally we rented a Jeep, but they replaced it with a Peugeot 308. We didn't want to go back to change it because it was inconvenient.

The staff at the Hertz branch at Zurich Airport were super friendly. Although they didn’t provide the car we reserved, the first car they gave us was too small to fit our luggage. So we paid an extra 100 Swiss francs to switch to a larger one.

The queue at the counter was quite slow, everything else was fine. They are now clear that extra insurance is not needed.