Easy honest reliable

The lady at the desk wouldn't accept my credit card, as the limit wasn't quite big enough. Also wouldn't accept any of the remaining 3 debit cards we brought with us. This meant we had to spend a considerable amount more on the full insurance, which we didn't want. Not being warned of needing a huge credit limit on your credit card meant we had to pay twice as much. There were also no details of the drop-off location and we had to frantically search for the correct phone number so we didn't miss our flight, which added to the stress.

Spoke to someone online about adding a baby seat to the booking. That was fine, but Thrifty didn't even have it in their system at their end, so we had to add it on there anyway. The drop-off details were incorrect and we almost missed our flight.

Excellent value. Great service

Easy to get the best deals. You do all the hard work

The worst.stay away

The car broke down on a major highway. It was terribly dangerous and we had to be extracted and then I was charged for the extraction. I was then given the same type of car when I asked for a standard I was told I would have to pay more after what we had already gone through. I will be contacting the company and have put a hold on my credit card payment.

The signs were good in the car park. Staff were friendly and very prompt on both pick up and drop off. Although I book more than 10 hire cars a year, this is the first time booking with Thrifty. I was very pleased with using them and will use more often in future.

Very easy to find and book the right vehicle at the right price.