I want to remind fellow renters that during the car pickup process, it’s essential to confirm with the rental office that you’re getting the exact model you requested. Since I needed space for two golf bags, I specifically chose a medium SUV, the Toyota RAV4, when placing my order. However, after completing the paperwork and heading to the parking lot with my luggage, I saw that the car was actually a small SUV. I had to carry my luggage back to the counter and communicate with them to get it changed to a RAV4. This took an additional 10 minutes, but thankfully, the issue was eventually resolved.

Extremely satisfied, overall rating 9.5. Firstly, the car was automatically upgraded to a KIA, the car was very new with less than 8000 KM on it. The trunk was very spacious and could fit three 24-inch large suitcases. The car came with adaptive lane keeping assist, which was fantastic. It was my first time driving a right-hand drive vehicle, and I was initially very worried that I wouldn't manage. However, with the assistive driving feature, I got used to it in about 20 minutes. On the first day, fearing I might struggle with the right-hand drive, I chose to drive to the suburbs for half a day and covered 260 kilometers. The acclimatization process was very smooth throughout.

No matter how careful you are, there's always some kind of fees to be charged and they never tell you this, e.g. premium location charge, which was never mentioned to me neither when I booked the vehicle nor when I met the counter staff to collect the car.