Everything was satisfactory, except they didn't provide me with a Toyota Rav4.

The process was fairly smooth, and upgrading the car later at my own expense was straightforward.

Extremely satisfied, overall rating 9.5. Firstly, the car was automatically upgraded to a KIA, the car was very new with less than 8000 KM on it. The trunk was very spacious and could fit three 24-inch large suitcases. The car came with adaptive lane keeping assist, which was fantastic. It was my first time driving a right-hand drive vehicle, and I was initially very worried that I wouldn't manage. However, with the assistive driving feature, I got used to it in about 20 minutes. On the first day, fearing I might struggle with the right-hand drive, I chose to drive to the suburbs for half a day and covered 260 kilometers. The acclimatization process was very smooth throughout.

The staff at the company had a very good attitude, and the car pickup process was simple.

The current policies for payment methods really need to be revised. The inconvenience this caused has forced the decision for us to use other car rental companies in future.