Я не получил автомобиль который заказывал,при всём этом на стоянке компании они были в данное время

We landed up at Malpensa Terminial 2 instead of Terminal 1 which was a good thing in retrospect. Great service. Car was even upgraded. Well done Hertz

Easy, user friendly website. I like the option of finding cheaper prices. This saved us a few dollars. Well done

They charged me more than I was quoted and would not give me the car until I had paid extra

This was the worst car hire experience ever! Did not got convertible as reserved. Instead a scratched hatchback after over half an hour wait. And even No apologies from Hertz. Not to speak of any compensations as I have got from other companies even from long queuing times.

It took more than an hour to pick up the car. Please try to speed up the process.

Excellent

Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull.... At the end,got the full invoice,like i used the vehicle the entire time...