When booking a infant car seat, it would be great if was contacted about age of infant so they car seat was installed in the correct form. When picking up the car we waited 45 minutes for some to come and help us put it in rear facing which is the legal way the car seat need to me installed for our 5 month old. We are also still waiting for our bond to be returned to our bank account.

Struggled to find drop off point at queenstown airport, should have been told to drop off at Hertz counter

Their cars are not new and they all seemed to have some damage. I witnessed many customers equally perplexed by the amount of damage if their assigned car. Their fleet did not look very new. Even though I had a guaranteed car make and model, they were unable to provide me with what I expected. They had one model but it was the "personal vehicle" for one of the employees and it was not clean/ready for a customer to drive and was probably an early 2010s model.

Like: The staff who handled our pick up and drop off is very friendly and efficient! We got a bigger van than requested. Extremely grateful for that as we had extra 2 bags which may not fit in a smaller van. When we reached the branch, the vehicle was ready for us. Very efficient service!
Dislike: I am satisfied with the sterling service so no other comment