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Live chat Email us Service Code: 9002284127
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Reviewed: Sat, May 2, 2026
About Locauto: 10.0 /10
Pickup was just outside Verona airport on the left when you exit. I first tried to use an embassy-certified translation of my license, but the counter said they needed an IDP “white booklet” (not the Chinese one, but looks like they prefer the white booklet, plus translation + notarization + apostille). I pulled up the official explanation from the embassy website and asked to speak with the manager; after they checked and searched, they made an exception and let us take the car. We got a Citroën Aircross, basically brand new with just over 6,000 km. It had a rearview camera, lane/speed/collision warnings, wireless charging, etc. No spare tire but there was a tool kit. The rental car lot roads and exit are quite narrow, so be extra careful when driving out. They didn’t push any extras, just asked if we wanted Telepass at €25 per day, and reminded us the car only came with basic insurance from the rental company (we’d bought full coverage separately on the platform). We paid the one-way drop-off fee on the spot. Overall, everything went pretty smoothly.
About QEEQ: 10.0 /10

Relevant Reviews on Locauto in Italy

Gustave Gold

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Reviewed: Thu, Oct 9, 2025
About Locauto: 10.0 /10
The staff at the rental company will try to promote services like prepaid fuel and insurance. After informing them that I've already purchased insurance online, they didn't push further. The car provided wasn't the exact one I booked, but it was of a similar size. Cars in Europe are generally quite small. When I picked up the car, I felt the fuel tank wasn't completely full and was about 1/10th short, but I couldn't be bothered to argue and just drove off. Returning the car was straightforward—just fill the tank completely. The car had some scratches or dents beforehand, which were all noted with pictures on the tablet, making the return process very smooth.
About QEEQ: 10.0 /10

Agatha MacDonald

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Reviewed: Tue, Jul 29, 2025
About Locauto: 6.0 /10
About QEEQ: 10.0 /10

Helen Emerson

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Reviewed: Tue, Jun 24, 2025
About Locauto: 8.0 /10
Overall, it was pretty good. The staff was very friendly and suggested insurance, but it's totally fine if you don't want to buy it—they won't pressure you. The car pickup process was smooth, but I didn't get the T-Cross I booked; instead, it was an Opel. However, the car was quite new, with around 10,000 km on it, and it supported CarPlay.
About QEEQ: 10.0 /10

Sarah Whyet

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Reviewed: Wed, Oct 16, 2024
About Locauto: 8.0 /10
Satisfied
About QEEQ: 8.0 /10

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Economy | Fiat Panda or similar
Reviewed: Sat, Aug 3, 2019
“DO NOT USE locauto EVER! terrible customer experience - spent over an hour picking up the car!”
About Locauto: 6.5 /10
Terrible experience picking up the car
About QEEQ: 10.0 /10

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