DO NOT USE locauto EVER! terrible customer experience - spent over an hour picking up the car!

Picking up and returning the car was super convenient, and they even upgraded the car for free. Just waiting to confirm if there will be any unreasonable charges.

Overall, it was pretty good. The staff was very friendly and suggested insurance, but it's totally fine if you don't want to buy it—they won't pressure you. The car pickup process was smooth, but I didn't get the T-Cross I booked; instead, it was an Opel. However, the car was quite new, with around 10,000 km on it, and it supported CarPlay.

The full insurance purchased at the store costs 48 euros per day.

Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was: - unable to read the card correctly - unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients..... So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude