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Waited nearly 3 hours to get the keys.

Reviewed: Tue, Aug 6, 2019
About ACE: 5.3 /10
The only presence that ACE appears to have at the airport is a crudely desiged logo printed onto an A4 sheet of paper and sellotaped to the wall behind the Goldcar desk. It was almost impossible to find. Our booking voucher asked us to join the ‘Priority Lane’ but there was none. There were 79 customers waiting in a 3 hour queue ahead of us. There was nowhere to sit and we had to leave our children on the floor with our luggage. When we did finally pick up the car, the tank wasn’t completely full, despite being on a full to full contract, but by then we were beyond caring. We nearly missed the latest check in for accommodation because of the delays.
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Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

W.Holland

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Sep 3, 2019
“awful”
About ACE: 4.0 /10
Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

M.Deimert

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Mini | Opel Adam or similar
Reviewed: Thu, Jul 18, 2019
“Terrible”
About ACE: 5.3 /10
Waited nearly 2 hrs at pick up desk then had a very unhelpful member of staff at the outside desk where you pick up car keys the lady handing out keys through them at me and couldn’t tell me where car was will not be using ace again
About QEEQ: 8.0 /10

M.Varga

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Compact | Opel Astra or similar
Reviewed: Tue, Jul 16, 2019
“Worst car hire ever.”
About ACE: 7.7 /10
1,5 hours waiting to get the car at Bordeaux airport. No childseet was provided, allthough I booked it in advance. At dropping off the car, there was no inspection. Still after 3 hours I received an email to pay 260 Eur due to scratch on the car. That damage I did not do, this is unacceptable and I will take legal action.
About QEEQ: 8.0 /10
Platform is ok.

M.Stewart

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Compact | Opel Astra or similar
Reviewed: Mon, Jun 10, 2019
“Ok but disappointed with the car.”
About ACE: 6.0 /10
The car worked fine but was very heavily damaged (large dents and almost every panel was scratched or gouged) and only a 1.4 petrol so a bit under powered for a car the size I had requested.
About QEEQ: 8.0 /10
Fine.

S.McGlinchey

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Mini | Opel Adam or similar
Reviewed: Wed, May 22, 2019
“Terrible.”
About ACE: 6.7 /10
It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.

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