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Search for ACE Car Rentals in Bordeaux

Waited nearly 3 hours to get the keys.

Reviewed: Tue, Aug 6, 2019
About ACE: 5.3 /10
The only presence that ACE appears to have at the airport is a crudely desiged logo printed onto an A4 sheet of paper and sellotaped to the wall behind the Goldcar desk. It was almost impossible to find. Our booking voucher asked us to join the ‘Priority Lane’ but there was none. There were 79 customers waiting in a 3 hour queue ahead of us. There was nowhere to sit and we had to leave our children on the floor with our luggage. When we did finally pick up the car, the tank wasn’t completely full, despite being on a full to full contract, but by then we were beyond caring. We nearly missed the latest check in for accommodation because of the delays.
post image
Volkswagen Polo image
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

J

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Sat, Aug 17, 2019
About ACE: 8.7 /10
We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.
About QEEQ: 10.0 /10

J.Murray

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Mon, Aug 5, 2019
“Couldnt get any more negative.”
About ACE: 6.7 /10
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
About QEEQ: 7.0 /10

B.Stephenson

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Mon, Jul 15, 2019
“Created a bad start to our holiday.”
About ACE: 5.7 /10
The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.
About QEEQ: 10.0 /10
Booking was smooth and easy to include all waivers.

M.Durbin

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Tue, Jul 2, 2019
“Long wait for car, Bordeaux airport.”
About ACE: 8.3 /10
Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.
About QEEQ: 8.0 /10
Easy to book, good communication

M.KIANFAR

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Mon, Jul 1, 2019
“Fiasco.”
About ACE: 5.7 /10
It took 5 hours to rent the car and everything was as vague as can be. The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues. I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.

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