Clean car, exceed expectations

Very good, simple process.

It was a great car. Thank you very much

Easy to book great prices

Picked up car was not cleaned at all (interior). We had to wipe the back seat since something was spilled in it.

The car was great - though borrowed from Hertz since they were out of cars. I had to wait in line for over an hour, much of the first part with only ONE employee trying to serve a LONG line of customers. Finally someone else showed up and it moved faster. The lady who helped me was very friendly, especially given the circumstances - she just needed more help!

We arrived at the BWI car rental facility at about 10:30 PM for pickup. There were four counter reps and one customer ahead of us. It took almost ten minutes to be acknowledged as a line behind us formed. The pickup paperwork went smoothly. We were sent to the parking garage Thrifty pickup location and had to go back to the service counter to get them to locate a garage rep. We ended getting a 43,000+ mile small Jeep. The rep couldn't find the rear hatch operations in the DARK garage. Once we left to get to our destination we realized how bad the car ran and the excessive tire noise. The vehicle had very bad low speed surge/hesitation. I was in the car business for forty four years and understand cars. We rent cars 3-4 times a year, usually from Avis/Budget and never had a vehicle this bad. We had to drive this car for a week. We rented a F/S sedan to go to our granddaughters wedding. This rental was purchased because it was the FULL SIZE Chevy Malibu or similar. I shopped for this $204 rental, but the irony of all of this is AVIS emailed me a last minute AARP deal on the same vehicle @ $149 weekly total. I just stayed with Thrifty. We were told we picked a BAD day to p/u a rental by Thrifty personnel and that is how we ended up with this Jeep! VERY unprofessional!