When I picked up the car I was 2 hours earlier because of a change of flight due to the corona problems. I did not get the car, but if I paid 80 euros I could take it with me! So I waited 2 hours. I brought the car one day later back then scheduled because my return flight had also changed, for this day they charge me also too much.

Goldcar informed me insurance excess was fixed at €1600 and this could apply even for the smallest of damage. They almost insisted that I take extra insurance for €300+ addition. Hugely disappointing, especially as the car we got had many many scratches and issues that I had to take 12 photos on pick up.

Excess circumstances Should be made more clear at time of offer and booking.

Terrible service pre pay for insurance they charge me again for something i did not ask saying that ins i pre pay doesn’t count for them. Rip off! Never again .Do Not Recommend at all.

I have never received an email receipt from them, even though they promised to send one. They have not refunded the “deposit” and they have charged extra to my credit card. I will now have to fight charges with my credit card. I will not use them (or you) again, I will just go straight to Avis.

5 minute queue which was fine. easy car pick up on first floor. drop off well signed. car inspected and confirmation email no added fees. i have used GOLDCAR many times and this was the slickest experience. thanks easyrent and goldcar.

excellent broker will use again