Enjoyed holiday, no damage to car. Stressful start on initial pick up.

P.Mournian

Portugal

Reviewed: Thu, Aug 29, 2019

About GOLDCAR: 7.7 /10

Goldcar informed me insurance excess was fixed at €1600 and this could apply even for the smallest of damage. They almost insisted that I take extra insurance for €300+ addition. Hugely disappointing, especially as the car we got had many many scratches and issues that I had to take 12 photos on pick up.

About QEEQ: 7.0 /10

Excess circumstances Should be made more clear at time of offer and booking.

Intermediate | Nissan Pulsar or similar

12-day rental

Relevant Reviews on GOLDCAR Lisbon Airport

Portugal

3-day rental

Mini | Opel Adam or similar

Reviewed: Fri, Aug 30, 2019

About GOLDCAR: 6.7 /10

Counter staff were doing their best but clearly needed more staff.

About QEEQ: 8.0 /10

P.Fernandes

Portugal

15-day rental

Economy | Ford Fiesta or similar

Reviewed: Tue, Aug 20, 2019

“Not really impressed”

About GOLDCAR: 6.7 /10

The Goldcar insurance applied is very high.

About QEEQ: 8.0 /10

R.Nascimento

Portugal

5-day rental

Intermediate | Nissan Pulsar or similar

Reviewed: Wed, Aug 14, 2019

About GOLDCAR: 5.0 /10

Be aware of the charges! For this booking they charged me a lot of extras ( including out of hours at 11pm) that costed me more then my rental booking.

About QEEQ: 8.0 /10

V.Tandon

Portugal

6-day rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Aug 8, 2019

“Some hidden costs, but good experience overall”

About GOLDCAR: 7.3 /10

Towards the end, the car indicated an Oil problem which was a bit disconcerting. Also, There are charges only my contract I don't understand nor were they explained (Premium Location & Smart return). And I don't understand the final amount charged to my card. There is no break up provided.

Portugal

9-day rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Aug 3, 2019

“Never again with Easy Rent Cars”

About GOLDCAR: 10.0 /10

Goldcar provided excellent customer service. They were very kind during pick up & drop off. The only thing that was on the downside is that they charged €104 for a full tank which is not at all reasonable because when we filled up gas on the car, it was around the range of €50-70max for a full tank & we normally use up all the gas before fueling up. Also I’d like to add that when we got the car, gas was only 75% full. When we mentioned it to the employee he said this car is full tank & that it just doesn’t show full on the metre which is the most bullshit thing I’ve ever heard. Anyway long story short we ended up getting a refund of €25 for the not receiving the car in full tank. Other than that, everything went smoothly.

Enjoyed holiday, no damage to car. Stressful start on initial pick up.

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