The booking process was smooth, but the service and product from Budget has been terrible.

United States

Reviewed: Sun, Aug 11, 2019

About Budget: 5.0 /10

I have been charged for a GPS I returned on the pick-up day despite it being returned and supposedly refunded as the car already had one. The customer service for the pick up and drop off was abysmal at best. EasyRentCars App was great, but Budget were unable to deliver. I would not use again, and I’m still having difficulties getting my refund for the GPS. The car was dirty on collection, it was a lesser model, and only had half a tank of petrol (not a full tank).

About QEEQ: 10.0 /10

N/A

Budget

Portland

United States

Standard | Volkswagen Jetta or similar

1 days rental

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Ansel Blume

United States

1 days rental

Budget

Kona Airport(KOA)

Hawaii - Hawaii Island

United States

Reviewed: Thu, Jun 26, 2025

About Budget: 8.0 /10

We chose Budget on the Big Island because the price was relatively cheap. However, there were a lot of people when picking up the car, and we had to wait in a long line. Additionally, Budget's vehicles on the Big Island are a bit old. We were assigned a Dodge that had already been driven over 100,000 miles, which felt a bit like driving an old tank, but all the functionalities were still fine.

About QEEQ: 10.0 /10