Pick-up and return were both pretty smooth. No pushy upselling either—they just asked once if I wanted extra roadside assistance, I said no, and that was it. Super convenient overall. The car itself was big and roomy, really comfortable to ride in, and it was basically brand new with under 8,000 km on it, so big thumbs up! Only downside is the fuel consumption—just over 10L per 100 km, so not exactly economical.