Our English isn’t great so we couldn’t really understand the lady at the counter, but she used a translation app to talk with us and was actually quite patient. The car wasn’t the exact model we booked, but it was a brand‑new 2025 vehicle, really easy to drive, and the full‑to‑full fuel policy was very convenient. When we returned the car, the staff even drove us right up to the elevator, and since it was raining that day, that extra service felt really thoughtful.