The car provided was an Opel Corsa, which was very fuel-efficient. There were significant scratches on the front and rear doors on the right side, but they did not affect functionality. The counter staff was extremely friendly and patient, providing detailed instructions. After being given the car key, I went to the parking lot to find the car myself. One issue worth mentioning is that the car condition report noted damage on the front and rear doors on the right side when I picked it up. As I was alone, I didn't check the wheels carefully. Fortunately, the video I recorded captured two large scratches on the two rims (why hadn't the rental company identified this earlier?). When returning the car, the staff requested proof of the wheel condition at the time of pickup. Luckily, I had the video evidence, so no compensation was needed. For vehicles with existing damage, make sure to inspect more carefully and take photos of every part as documentation.

Overall, the experience was good. The reserved Ford Focus was unavailable, and they upgraded us for free to a BYD Song SUV. There wasn't much upselling at the store when picking up the car, and the return process was smooth—they refunded the deposit and prepaid fuel fee. The only downside was probably because not many people book with them at Milan Airport. The shuttle bus doesn't run on a loop; it's dispatched based on your reservation time. Our flight arrived early, and we got our luggage quickly, but we waited 45 minutes without seeing the shuttle. Plus, there's no way to contact the store directly—you can only call customer service and wait for manual transfer. It took several attempts to reach them, but after talking to customer service, the shuttle arrived promptly. I recommend calling customer service as soon as you arrive instead of waiting aimlessly for the shuttle.

Great service.

The paperwork process was very quick, with no extra sales pitches. Returning the car took only 3 minutes. The staff inspected the car briefly and then explained how to take the shuttle to the airport. The car was in great condition, and everything went smoothly!

Centrino were terrible from start to finish. No idea where to get shuttle bus. No signs. Once we finally found the area waited for 30 minutes to be picked up. At office we waited over an hour to get car. Staff were very very slow. Never again will we I hire a car with them