I thought I was getting a good deal but ended paying for more at pickup and dropoff

Very satisfied

The procedures were clear and efficient, no unnecessary delays.

Very good.

The store is quite small and a bit hard to find, better to use Google Maps first. Reception service at the store was pretty good. Initially, we were given a Viano, but it was too big and we were afraid to drive it. They nicely switched it for us. The car pick-up service at the parking lot was also very nice.