I originally thought I would get a Rubicon, but it turned out to be a white Sahara. The car was in great condition, although the interior was a bit dirty. There were two staff members—one was a chubby woman who seemed unfriendly based on her facial expression, so we approached the young man instead. He didn't try to upsell insurance and even helped us with our luggage after completing the paperwork. He was incredibly kind, so we tipped him to show our appreciation. Of course, tipping is not usually required when picking up a car, but this gentleman truly went above and beyond.

The return process was very efficient! Amazing! Comprehensive insurance is necessary.

Like: Conner and Jessica ...great service
Dislike: Nothing

Like: I was first on line at the counter and had a fast transaction with no attempt to sell me insurance or upgrade or anything. That was refreshing! In the lot, The car type I reserved was out. I was standing in the parking lot not knowing what to do when an attendant asked if I needed help. I explained I needed a hatchback and the Kia Soul was gone leaving only sedans. He instantly apologized and told me to choose any upgrade. I got a brand new Chrysler Pacifica with no upcharge. Great service. I shall return..