It was not too bad. Could have been a better car and experience

The company says all cars are smoke free but mine smelled horribly of smoke. The right rear tire went flat twice during the week and I had to spend time and money filling it with air. The windshield fluid was out.

The worst part was to pick up the car. It took really long time. I was forced to pay extra for second driver even if I did not need it. The person at the counter told me because I gave my credit card I have to be added as a driver and pay for it. ( I did not need this option but was forced to take it)As a result our booking costed more then planned. I would not rent with easirent again.

Everything went OK at Easirent, except for one thing, the manager. He was completely unprofessional. He wasn't there when we first arrived but we received help from another staff member, who was actually helpful. The office phone rang and the staff member picked it up and began to help the person on the phone. So we began waiting. Once the manager arrived he immediately turned his back to us and started doing something on his cell phone. It quickly became clear that he was texting with someone. The other staff member had to break his attention and remind him, the manager, that we had been waiting for a while. He then began to take our information but then quickly went back to his cell phone around the corner. He then instructed a third staff member, who apparently had only worked there for three days, to help us while he, the manager, went off to text on his phone again. The staff member who had only been there for three days tried to help me as best he could, but there were things he just didn't know due to lack of experience, but it was not his fault. The manager eventually came back and finished checking us in and then left again leaving the other two staff members to get the car for us and go over the rest of the normal car rental procedures. Again, the two staff member were excellent and helped me as best they could, but the manager was completely unprofessional and needs retraining.

Terrible experience. Charged for a sunpass I didn't need (customer service rep insisted I would). Shuttle pick up service for airport was a 40 minute wait. Charged for collision damage I said I didn't need.

Staff needs to understand that when checking in a guest they need to stay focused on the guest and not get interrupted from another staff or answer a phone call.