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Search for Firefly Car Rentals in Madrid

Poor - long delays to pick up and nonsensical charges!!! - never again!

Reviewed: Thu, Aug 22, 2019
About Firefly: 6.7 /10
No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!
About QEEQ: 10.0 /10
The booking platform is good -
Seat Leon image
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Compact | Seat Leon or similar

Relevant Reviews on Firefly Madrid Barajas Airport

M.Weiss

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Mini Van | Opel Zafira or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Wed, Oct 23, 2019
About Firefly: 9.3 /10
Great, spacious car!
About QEEQ: 10.0 /10

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Economy | Opel Corsa 2 Doors or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Sat, Aug 10, 2019
“Very good. Clear and detailed info.”
About Firefly: 10.0 /10
Firefly works well.
About QEEQ: 10.0 /10
Easy web and mobile tool

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Economy | Opel Corsa 2 Doors or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Tue, Jul 2, 2019
About Firefly: 7.0 /10
Long wait to drop of

A.Fayers

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Compact | Seat Leon or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Thu, May 16, 2019
“Easier than I imagined”
About Firefly: 10.0 /10
The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.
About QEEQ: 10.0 /10
Seamless booking process with heaps of information which I had printed and took with me

A.Garcia

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Mini | Fiat 500 or similar
Firefly
Madrid–Barajas Airport(MAD)
Madrid
Spain
Reviewed: Fri, Apr 12, 2019
“Very unhappy with firefly.”
About Firefly: 8.3 /10
From the beginning the vehicle was not ready, even though I had a reservation for 6PM. I had to wait one hour and twenty minutes. Expect to pay many additional charges. For example, if you decide to take the vehicle for 1 day to another country, they charge you $7.50 for the days of your rental contract (not the days you take the vehicle out of the country [suppose I rent for 30 days in Madrid and want to go to Portugal for one day, they charge you for the 30 days]). They also charged me 26 euro for a “service” fee, which I thought I wouldn’t have to pay since I brought back the vehicle full, but they didn’t care and didn’t want to change the contract “full to empty” to “full to full”. Very unhappy with firefly
About QEEQ: 10.0 /10
Great

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