above the expectations

Amazing easyness on receiving the car. Dollar is a pleasant surprise

I should’ve purchased the insurance offered on the platform. Instead, I opted for on the spot insurance and paid way more. Lesson learnt

Upgraded the car but no explanations about the car functions...very long waiting and

The personnel at the site were helpful but the process was extremely lengthy and they didn’t have the type of vehicle I’d reserved. Also, it was hertz not dollar. I was also charged VAT that was unexpected and the rental car was more than QEEQ said it would be.

My time location was at 2 PM....get there at 1:07....I was served at 2:45.....I spent no more than 10 minutes and everything was done......other people spent 30 minutes there...none sens. You should have a counter for people with reservations already done and other counters for people starting the location processus.....none sens to wait almost 2 hs and not spent more the 10 min on the counter (this was a Hertz counter at Rome Termini)

Easy to make booking , free cancellation and no hidden charges. Only down point it took me a bit of time to find the counter as there is no instructions/ direction in the voucher

Easy to make booking , free cancellation and no hidden charges. Only down point it took me a bit of time to find the counter as there is no instructions/ direction in the voucher