website and booking site slow and a bit frustrating

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

Not exactly provided me toyota Rav4 but a Hyunda one instead - this is a little bit dissapointing Also they charged 100$ deposit but not yet returned.

Car unusually old.

スバル　フォレスターまたは同等の車と言うことで、フォレスターでは無かったが、良い車だった。 カーナビゲーションが慣れなくて、使いづらかった（日本でも新しい車では同じことだが）。

Just another big company with scant regard for customers.

I was pleasantly surprised with both the price and the service.