A very good rental experience with Hertz

The car was similar to the Chevrolet Tahoe that we booked. We were given a Jeep Wagoner instead. It was a very big and spacious vehicle for our road trip. The customer service was excellent and smooth on both pick up and drop off. The only issue was the charge for a tank of fuel was a lot more expensive than if we purchased our own fuel.

The booking platform was very easy to use to compare vehicles and rental companies. My booking was held using my credit card. However, I needed to cancel my credit card for a security issue. The booking was thankfully not cancelled as a result and I contacted customer services to make a payment via an alternative credit card. The customer service was excellent.

Oh, this company is very large. You can see their stores everywhere at the airport and downtown. The staff is very polite and dedicated.

Great service attitude, and the vehicle was in excellent condition.

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Like: While reading many bad reviews I was super paranoid to rent through easyrentcars.com but I'm glad I did because I had a pleasant experience. They were also very cheap compared to the many other third parties. The car we rented was exactly how I expected it to be.