A very good rental experience with Hertz

This seemed to be my first time using National Car Rental, and it felt great—much fewer people in line compared to Hertz and Avis. The staff were warm and friendly, and communication was smooth. I picked a package on QEEQ that included a tank of gas, which was quite a deal. The package, however, only covered basic insurance, so I proactively added supplemental insurance (which rental customers usually prefer) for a reasonable price of 8 CAD per day. They gave me a larger Ford Escape, which felt very typical of American cars but was easy to drive and came equipped with CarPlay. The vehicle was in excellent condition.

Everything else was fine, but when we arrived to pick up the car, we were told the model we booked wasn't available. We had no choice but to switch to another car. We intended to drive a familiar car, which was disappointing. The good thing is that when we got lost returning the car at the airport, the staff came to pick it up.

No issues at all, choice of vehicles available on the day, whole process was faultless.

All Good, since the begining

Like: Return was rapid return man was friendly
Dislike: Had to wait a long tome at pick up point