Everything fine

Self-service car pickup with no deposit required.

Extremely patient car rental company. They provide a dedicated person to assist with car pick-up and return inspections. However, there was a minor oversight. I picked up the car in the afternoon, but the rental agreement stated PM instead of AM! This caused some trouble when returning the car as I was late. After some negotiation and comparing the order time with another car, the issue was finally resolved smoothly... Advice for everyone: Allow plenty of time. We spent over an hour picking up the car! Check critical information on the documents (time, price, etc.) carefully before signing!

The "prepaid fuel" option was quite misleading, the staff suggested was going to be cheaper - which is only the case when the full tank is actually used. It felt like a try to squeeze extra money.

I told the counter guy about those problems and he refused to exchange the vehicle.