CAR RENTAL REVIEWS ON ALAMO AT KEFLAVIK AIRPORT, KEF

The car met the expectations. The staff was very friendly and offered us an upgrade on the vehicle without any additional charges. They also offered us a ride back to our hotel a few km away after the drop-off.

The car was pretty beat up. Supposedly an upgrade that I should not have agreed to. The car has so many dents and rattles. Worst rental car I have ever rented.

Their services were excellent.

Really happy with the service of the counter staff when I picked up the vehicle.

All worked fine

Excellent service, the staff himself take us back to the airport…really appreciated.

The "prepaid fuel" option was quite misleading, the staff suggested was going to be cheaper - which is only the case when the full tank is actually used. It felt like a try to squeeze extra money.

On return of the vehicle, there was a little chip on the windscreen. I found the charge was over the price

Need to check the vehicle thoroughly, as the slightest chip on the windscreen will be your problem when you return the vehicle. On collection, quite a long process using a self service machine, definitely missing the human touch. On return, took some time to inspect the vehicle.

Excellent price

Staff were very helpful when picking up the car and very informative When we dropped the car off the staff offered to drive us to the terminal instead of having to wait for the bus as it was raining hard

Like: Pleasant experience with the staff we spoke to. Each time for pick up and return, they were friendly and professional.
Dislike: I can't think of anything

I told the counter guy about those problems and he refused to exchange the vehicle.

We had to wait when picking up the car because there were a lot of people. Kia isn‘t my favourite car. Big choice of child seats. I liked the video documentation of the car‘s state.

Used Alamo in both USA (West Coast) and Iceland. Expect upsell of insurance from Alamo's service staff at the counter, regardless of whatever insurance package you've taken. They will likely sell you: Comprehensive Insurance, Tyre Damage, 24-hr roadside assistance, prepaid fuel, prepaid tolls, windscreen cover etc etc. Each of these items are INDIVIDUAL coverage (requiring top up) and yet there is no "fully comprehensive" option that provides 1-price for all. nonetheless, they cars are generally quite new, fully featured (bluetooth, CarPlay) etc.

Best and easiest booking platform. wide range of service providers, wide range of cars and options and prices. Pay for the VIP upgrade and you'll be assured of the best possible reservation prices. Cancellation options are excellent and also extremely easy to use. However, the price drop protector does not really seem to kick in. I've manually cancelled and rebooked for lower fees, despite the lower charges having met the price drop policy.