Will not use Budget again

The waiting time in line was a bit long. I had reserved a 7-seat Grand Cherokee L but was given an S model instead. I specifically confirmed with the counter staff that I needed the larger model, but upon reaching the parking lot, I found out the car was smaller. Unfortunately, I couldn't go back to the counter to request a replacement because the line was too long again. With 6 people seated, the entire journey felt a bit uncomfortable.

i was given a small SUV which was very nice to drive and very economical on gas.

It was easy to use but I had not heard of this site so i was a little cautious but it was reliable and honest

I didn’t get the car I wanted which was the convertible mustang, I instead was given a massive jeep and offered no discount or apologies for this. Customer service guy was so rude and disinterested that I actually felt bad for him. Honestly such a mistake getting my car from here, should’ve gone somewhere else. Also the guy tried to sell extras without revealing full price. He said £7.99 but failed to mention this was PER DAY! So glad I checked the final price before paying and asked him to remove all of the extras.