Will not use Budget again

Counter staff very helpful. Got a nice upgrade as no jettas or similar available.

Price drop protector good. Don't force customers to include insurance. Some of us don't need it as we have insurance from elsewhere and need to keep costs down.

They gave me first car that needs alignment it was turning left all the time then they changed it to not starting car then the third car it was dirty. While I was traveling the window had cracked and the oil engine light went off so I had to find a location that open. I went to a store it says open in google maps but it was not. So, I went to Phx airport to change it . For the forth time. The guy worked their told me to not fill the gas . So when I was done I returned it with half tank they went to charge me $10 per gallon but I told them it’s on the system it’s for free. They checked the system with in 5 minutes they realized that.

Great rental car experience. The car was very comfortable for our 9 hour drive. The location of Budget was convenient we didn’t have to wait long. The lady at the counter was very efficient and helpful. We picked up the car a few hours earlier without a problem as she stated on the phone. Very pleasant experience. Would definitely recommend.

Easy online process, great rate would use it again in the future.

Lady at the Drop-off was a bit rude. The instructions to what exactly parking lot should I use was not clear to me.