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Took multiple days to pick up a car at MCO, and not the type of car I had pre-paid for

Reviewed: Thu, Aug 29, 2019
About Budget: 5.7 /10
After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.
Intermediate | Hyundai Elantra or similar

Relevant Reviews on Budget Orlando International Airport

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Special Van | Ford Transit or similar
Reviewed: Fri, Jul 25, 2025
About Budget: 8.0 /10
Counter staff were slow
About QEEQ: 8.0 /10

Bob Stowe

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Reviewed: Sat, Sep 28, 2024
About Budget: 6.0 /10

M.Shamseldin

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Large SUV | Chevrolet Tahoe or similar
Reviewed: Thu, Jan 2, 2025
“Awesome experience”
About Budget: 10.0 /10
Just they take a deposit and not yet refund
About QEEQ: 10.0 /10
Good services

N.Roberts

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Full Size Van | Ford Transit or similar
Reviewed: Mon, Nov 7, 2022
“Total disaster experience”
About Budget: 6.0 /10
Not only did you not supply the car paid for we had to wait over 3hrs in line after a 9hr flight to the extent we had to hire a taxi to transport our children to our villa. We were then given 2 cars, luckily we had another person available to drive

K.Bailey

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Economy | Ford Fiesta or similar
Reviewed: Sun, Dec 8, 2019
“Some issues at first but they were resolved before my rental term was over”
About Budget: 10.0 /10
I am a US citizen but because I booked during my service as a Peace Corps volunteer serving in Senegal, there was difficulty picking up the rental. They needed international identification, which I did not have. They worked with Easyrentcars though to sort out the issues and honored the rental voucher in the end.

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