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Took multiple days to pick up a car at MCO, and not the type of car I had pre-paid for

Reviewed: Thu, Aug 29, 2019
About Budget: 5.7 /10
After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.
Intermediate | Hyundai Elantra or similar

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Standard | Toyota Camry or similar
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“Stressful as usual”
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Car good. Hard sell on desk. Paid extra 150 dollars. Collecting poor. Drop off fine
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Economy | Kia Soul or similar
Reviewed: Sun, Dec 4, 2022
“Vehicle was nearly new and drove very well.”
About Budget: 10.0 /10
The time we had to queue was nearly the time we spent flying from Atlanta to Mco ! But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.
About QEEQ: 10.0 /10

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Medium SUV | Ford Escape or similar
Reviewed: Sun, Nov 3, 2019
“Great experience, nice app, very supportive customer services”
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they charged me for several extra packages that I didn't request or sign for, and when I escalated after car return, they started returning piece by piece those extra fees
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