Horrible Rental Desk Experience in Calgary

G.Jensen

Canada

Reviewed: Fri, Aug 30, 2019

About Thrifty: 8.0 /10

I am a frequent traveller, and this was the worst rental car front desk experience i have ever had. We arrived at 6 pm and I had reserved the car for 8 pm. Admittedly, this was my error. However, they told us we would have to wait until 8 pm before they could give us a car. There were other cars, but the cost was substantially more. We decided to wait since after lengthy discussions, it was only a 45 minute wait. At 8 pm, they gave us a higher priced car at the lower price, because our reserved car had still not been returned. It was not a car we were comfortable driving after dark in the pouring rain. They said their inflexibility was due to my pre-paying for the rental. I will never use Thrifty Rental car or pre-pay for a rental car again!!

Intermediate | Toyota Corolla or similar

6-day rental

Relevant Reviews on Thrifty CALGARY INTL AIRPORT

Hudson

Canada

10-day rental

Small SUV | B4 Nissan Kicks or similar

Reviewed: Mon, May 22, 2023

“Great prices via qeeq website. Disappointing as we couldn't link the booking with app.”

About Thrifty: 9.0 /10

Staffwere excellent but seemed like line moved very slow

About QEEQ: 9.0 /10

Worked well.

Srinivasan

Canada

9-day rental

Standard | Volkswagen Jetta or similar

Reviewed: Wed, Jun 30, 2021

“Qeeq/Thrifty combination excels”

About Thrifty: 10.0 /10

The car exceeded our expectations. It was a new Corolla with advanced features like automatic braking if there were a vehicle in front. We had to wait for over 1 hour in queue to get the car and this was the only negative point in an otherwise excellent experience. The counter staff was otherwise very helpful.

About QEEQ: 10.0 /10

QEEQ.Com is very easy to use and describes each piece of the transaction in simple words that are easy to understand and make decisions with. Our experience with QEEQ has been excellent and beyond expectations. We shall be going first to QEEQ.Com for future car bookings.