Car too big

Italy

Reviewed: Sat, Aug 31, 2019

About Keddy by Europcar: 6.0 /10

“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)

About QEEQ: 8.0 /10

Full Size Van | Volkswagen Caravelle or similar

8-day rental

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Thomas

Italy

8-day rental

Full Size Van | Renault Trafic or similar

Keddy by Europcar

Florence International Airport(FLR)

Florence

Italy

Reviewed: Tue, Jul 16, 2024

“Europcar are fraudsters - Do not use.”

About Keddy by Europcar: 7.0 /10

Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.

About QEEQ: 10.0 /10

Great service. Would use again (but not to book a Europcar vehicle).

L.Pitkanen

Italy

10-day rental

Economy | Peugeot 208 or similar

Reviewed: Sat, Oct 8, 2022

“Good for value”

About Keddy by Europcar: 9.0 /10

I booked a Peugeot 208 or similar and received a Skoda Fabia + A very short walk and easy access to rental station at Verona Airport. + At the counter service was smooth. + Third party insurance was accepted without further questions. + The final invoice was received very quickly - The staff did not present or check the car during pick-up or drop-off. - The fuel policy was full-to-full but tank was 7/8 at pick-up. - The car made vibration when driving over 80kph

About QEEQ: 10.0 /10

Italy

6-day rental

Economy | Fiat Panda or similar

Reviewed: Fri, Aug 9, 2019

“Excellent car hire. Only issue was the pick up at Pisa airport from EuropCar.”

About Keddy by Europcar: 8.3 /10

Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental. The drop off in Verona was excellent.

About QEEQ: 10.0 /10

Really good booking platform. No issues

R.Bhopal

Italy

11-day rental

Compact | Peugeot 308 Estate or similar

Keddy by Europcar

Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Wed, Jul 10, 2019

About Keddy by Europcar: 6.3 /10

The initial pick up took forever, which was made worse by the heat, the first car we were offered was in a terrible condition and the staff were so unhelpful

About QEEQ: 8.0 /10

Italy

6-day rental

Wagon | Renault Megane Estate or similar

Reviewed: Sat, Apr 27, 2019

About Keddy by Europcar: 3.0 /10

we got and old 500l Fiat (more than 60.000km and a lot of small damages very poor engine ), not the expected wagon we reserved

About QEEQ: 8.0 /10

Car too big

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