Excess human involvement. The process could be significantly more electronic or simplified. They had to shuffle through keys thrown in a draw for 5-10 minutes before discovering they didn't have the car model ordered so they provided a suitable but very different alternative.

The experience of renting through a rental broker and not directly from a rental company was a little uncomfortable at first (is this transaction legitimate/am I getting ripped off) but in the end the cost saving was worth the third party being involved in the process.

We had the best experience with Europcar at Melbourne Airport! The lady behind the counter was lovely and we were pleasantly surprised when we walked out into the car park area and discovered that she had upgraded us! The car was practically brand new, having only done 3000kms! When returning the vehicle, again, customer service was excellent and it was totally hassle free. We could not speak more highly about our experience with Europcar and will definitely be recommending Europcar to everyone!

I have hired cars previously using the EasyRentCars App before and have found it to be quick and easy.

Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.

Easyrent cars are great to rent through

Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.

Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.