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Worst experience ever after 30 years of rental cars, see comments Green Motion

Reviewed: Mon, Sep 9, 2019
About GREEN MOTION: 5.0 /10
Good afternoon. This is sent to Green Motion. And I'm still awaiting to recieve my deposite!. Dear lady/gent, To rent a car from your organization (Glasgow), was the worst experience ever in 30 years of rental cars around the globe. 1. Cost us 3/4 hour to get a pickup from the airport (is 3 minutes’ drive to rental station) 2. When we arrive, the following discussion started a. We do not accept AMEX, so this is a problem.!? I paid via Easy rent by AMEX b. Only solution to take a full insurance with roadside assistance plus, which costed more than 300 euro. And then the accept a European Bank card!? c. Also, a deposit was needed and I’m still waiting to get this back! 3. Cars that we receive; (we order a XC60 or similar) a. Peugeot 5008, nice car, but when we start the car, we mentioned a flat tire b. BMW 2 series (not similar), after 1 mile on highway, again flat tire • After 2 hours waiting on the highway, truck pick us up (and discussion started were to go, because he was ordered to go to BMW. Stupid discussion because we like back to the rental office. c. Then we receive a Kia Sportage (not similar car) • After 40 miles message, petrol empty. I thought failure from office and tank the car fully and also when I brought this back. This, because it’s a normal procedure (I Thought) d. We brought the car back, and ask about this issue, and discussion start about this. Explanation was, that they had now license to fill the cars, and even when he was empty, they give you (me in this case) a jerrycan to get some petrol from petrol station. Believe me, I rent a car almost every week, and never had an experience as this. Unfortunately, I see that my next booking is also (via Easy rent) with green motion but will be the last one. So, question now is, how to get my deposit back? I hope you can explain this all!? Arthur Poot +31650216722
About QEEQ: 10.0 /10
Premium | Volvo XC60 or similar

Relevant Reviews on GREEN MOTION Glasgow Airport

A.

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Compact | Peugeot 2008 hatchback or similar
Reviewed: Mon, Aug 19, 2019
“Great value”
About GREEN MOTION: 8.3 /10
Car was great value. Personally no issues, however many other customers had multiple issues and at one point counter staff were shouting st another customer.
About QEEQ: 8.0 /10

Mustafa Khan

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Sat, Jul 6, 2019
“It turned out to be a below average experience after I experienced the fault on the sliding door.”
About GREEN MOTION: 8.3 /10
No it didn't after the incident and no response from the breakdown after I called the given number. It could have been much better though.
About QEEQ: 7.0 /10

J.Woodhouse

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Standard | Volkswagen Passat Estate or similar
Reviewed: Sat, Jun 29, 2019
“Making car rental fraught and expensive”
About GREEN MOTION: 7.3 /10
I was disappointed to find that Green Motion doesn’t even have any Passat wagons in its fleet - why base your bookings on a car you actually don’t have? The cost of adding a second driver was excessive. We were booking the car for 22 days, to charge nearly AU$400 for a second driver was straightforward gouging. Had I factored this cost into the rental I would probably gone to a different company. It was raining when we collected the car and continued to rain for several days so we could never really see if all the marks on the car were listed on the rental agreement. When returning the car the time taken to try to identify extra marks on the car was excessive. We really got the feeling you were simply looking for something to charge us extra for as we were aware that you had no intention of having any minor marks fixed. Luckily we had not damaged the car in any way and there were no problems that had not been put on the contract.

C.Bayliss

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Mini | Fiat 500 or similar
Reviewed: Thu, Apr 4, 2019
“Hidden extras”
About GREEN MOTION: 10.0 /10
I was told I need to pay £1205 deposit on credit card and my limit was only £1000 therefore I had no choice but to opt for alternative option which cost me £150 although the documentation I received initially showed that the deposit would be £400-£800. If this was the case. I wouldn’t have incurred £150 costs for other option so I am taking this further
About QEEQ: 7.0 /10

M.Scott

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Dec 18, 2017
“Friendly, polite, positive.”
About GREEN MOTION: 10.0 /10
Like: They tried to please
Dislike: Original car I had ordered was not availablw for pick up

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