Worst experience ever after 30 years of rental cars, see comments Green Motion

A.Poot

United Kingdom

Reviewed: Mon, Sep 9, 2019

About GREEN MOTION: 5.0 /10

Good afternoon. This is sent to Green Motion. And I'm still awaiting to recieve my deposite!. Dear lady/gent, To rent a car from your organization (Glasgow), was the worst experience ever in 30 years of rental cars around the globe. 1. Cost us 3/4 hour to get a pickup from the airport (is 3 minutes’ drive to rental station) 2. When we arrive, the following discussion started a. We do not accept AMEX, so this is a problem.!? I paid via Easy rent by AMEX b. Only solution to take a full insurance with roadside assistance plus, which costed more than 300 euro. And then the accept a European Bank card!? c. Also, a deposit was needed and I’m still waiting to get this back! 3. Cars that we receive; (we order a XC60 or similar) a. Peugeot 5008, nice car, but when we start the car, we mentioned a flat tire b. BMW 2 series (not similar), after 1 mile on highway, again flat tire • After 2 hours waiting on the highway, truck pick us up (and discussion started were to go, because he was ordered to go to BMW. Stupid discussion because we like back to the rental office. c. Then we receive a Kia Sportage (not similar car) • After 40 miles message, petrol empty. I thought failure from office and tank the car fully and also when I brought this back. This, because it’s a normal procedure (I Thought) d. We brought the car back, and ask about this issue, and discussion start about this. Explanation was, that they had now license to fill the cars, and even when he was empty, they give you (me in this case) a jerrycan to get some petrol from petrol station. Believe me, I rent a car almost every week, and never had an experience as this. Unfortunately, I see that my next booking is also (via Easy rent) with green motion but will be the last one. So, question now is, how to get my deposit back? I hope you can explain this all!? Arthur Poot +31650216722

About QEEQ: 10.0 /10

Premium | Volvo XC60 or similar

5-day rental

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W.BELL

United Kingdom

17-day rental

Economy | Volkswagen Polo or similar

Reviewed: Wed, Oct 16, 2019

About GREEN MOTION: 8.3 /10

did not realize how expensive insurance would be.

Mustafa Khan

United Kingdom

5-day rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Sat, Jul 6, 2019

“It turned out to be a below average experience after I experienced the fault on the sliding door.”

About GREEN MOTION: 8.3 /10

No it didn't after the incident and no response from the breakdown after I called the given number. It could have been much better though.

About QEEQ: 7.0 /10

J.Woodhouse

United Kingdom

21-day rental

Standard | Volkswagen Passat Estate or similar

Reviewed: Sat, Jun 29, 2019

“Making car rental fraught and expensive”

About GREEN MOTION: 7.3 /10

I was disappointed to find that Green Motion doesn’t even have any Passat wagons in its fleet - why base your bookings on a car you actually don’t have? The cost of adding a second driver was excessive. We were booking the car for 22 days, to charge nearly AU$400 for a second driver was straightforward gouging. Had I factored this cost into the rental I would probably gone to a different company. It was raining when we collected the car and continued to rain for several days so we could never really see if all the marks on the car were listed on the rental agreement. When returning the car the time taken to try to identify extra marks on the car was excessive. We really got the feeling you were simply looking for something to charge us extra for as we were aware that you had no intention of having any minor marks fixed. Luckily we had not damaged the car in any way and there were no problems that had not been put on the contract.

United Kingdom

3-day rental

Small SUV | Kia Stonic, Vauxhall Crossland Or Similar Model or similar

Reviewed: Wed, Feb 20, 2019

About GREEN MOTION: 7.0 /10

Wouldn't accept my credit card for the deposit as it didn't have an embossed number on the front! I've never heard such a nonsensical reason. Made to pay a £2k security deposit from my current account instead which wasn't ideal. Car heater did not work on the first day, which made the 3 hour drive across a bitterly cold Scottish night unbearable. Oddly, started working the following day, but that first trip nearly killed us. Had to wait over 30 minutes for pick up from the airport, and despite calling (twice) and being told the transport was on its way back, this clearly wasn't the case as when it did eventually turn up it was a five minute ride to the office. By the time we'd added on paying for the petrol tank (admittedly a good deal) and for unlimited mileage, I may as well have booked through someone like Hertz and had a slicker overall experience. The cost I was originally quoted when booking ended up bearing no real resemblence to the end price paid. Good pick up inspection though and easy to ensure all scuffs and marks were recorded. As a result, no trouble on drop off of the vehicle at all.

About QEEQ: 8.0 /10

M.Scott

United Kingdom

11-day rental

Economy | Volkswagen Polo or similar

Reviewed: Mon, Dec 18, 2017

“Friendly, polite, positive.”

About GREEN MOTION: 10.0 /10

Like: They tried to please
Dislike: Original car I had ordered was not availablw for pick up

Worst experience ever after 30 years of rental cars, see comments Green Motion

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